1) Who We Are

This Privacy Policy describes how Kombustion Powered collects, uses, discloses, and protects information when you visit or interact with our website, kombustionpowered.com, and when you communicate with us by phone, email, chat, or text message (SMS/MMS).

2) Information We Collect

A. Information You Provide

• Contact details: name, email address, phone number, mailing/shipping address.
• Order and account details: purchase history, order preferences, returns/exchanges, warranty information.
• Communications: messages you send via forms, chat, email, phone calls, and texts.
• Vehicle/fitment information: year/make/model and related information you provide for parts fitment.
• Payment details: payment is typically processed by third-party processors; we may receive limited payment-related data (e.g., confirmation, partial card details, transaction IDs), but we do not store full card numbers if processed by a PCI-compliant provider.

B. Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, links clicked, time on page, and referring URLs.
• Cookies and similar technologies: to remember preferences, enable shopping cart features, and improve Site performance.
• Location data: approximate location derived from IP address.

C. Information From Third Parties

• Service providers: e-commerce platforms, payment processors, shipping carriers, analytics providers, ad networks, and customer support tools may share information necessary to provide services.
• Advertising partners: may provide information about interactions with ads and attribution.

3) How We Use Information

We may use your information to:

• Process orders, payments, returns, exchanges, and warranties.
• Provide customer support and respond to inquiries.
• Send transactional messages (order confirmations, shipping updates, account notices).
• Send marketing communications where permitted by law (email and/or SMS), and to administer promotions.
• Improve and personalize the Site, products, and services.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations and enforce our terms and policies.

4) Calls and Text Messages (SMS/MMS) – Important Disclosures

We may contact you by telephone and/or text message (SMS/MMS) for customer service, transactional updates, marketing (where permitted), and other purposes described in this Policy.

A. Consent to Calls and Texts

• By providing your phone number to us (for example, during checkout, account creation, subscribing to alerts, or contacting us), you authorize us to contact you at that number for transactional and service-related purposes.
• If you opt in to receive marketing calls/texts, you consent to receive marketing communications from us. Consent is not a condition of purchase.
• Where required, we will request your express consent before sending marketing texts or placing marketing calls using automated technology.

B. Message Frequency & Costs

• Message frequency may vary.
• Message and data rates may apply based on your mobile carrier plan.
• Supported carriers are not responsible for delayed or undelivered messages.

C. Opting Out of Marketing Texts

• To stop receiving marketing texts, reply STOP to any marketing text message from us. You may receive a confirmation message.
• For help, reply HELP or contact us using the information in the “Contact Us” section.
• Opting out of marketing texts does not stop transactional/service messages (e.g., order updates) unless you also discontinue those services or notify us as applicable.

D. Calls (Including Potential Recording)

• We may monitor and/or record calls for quality assurance, training, and compliance purposes, where permitted by law. If required by law, we will provide notice at the start of the call.
• If you do not want calls recorded, please let our representative know, or contact us through an alternative method (email).

E. No Sale of Phone Numbers for SMS/Marketing

We do not sell your phone number. We may share it with service providers who help us deliver calls/texts (such as telephony/SMS platforms) solely to provide these services and subject to contractual protections.

5) Sharing and Disclosure of Information

We may share your information with:

• Service providers that perform services on our behalf (payments, shipping, fraud prevention, analytics, customer support, marketing, SMS/call delivery).
• Business partners only as needed to provide requested services or promotions (if any).
• Legal and compliance when required to comply with law, lawful requests, or to protect rights, safety, and property.
• Business transfers in connection with a merger, acquisition, financing, or sale of all or part of our business.
• ***WE DO NOT SHARE YOUR PERSONAL INFORMATION***

6) Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use the Site. We may use third-party analytics (e.g., site analytics tools) to help measure traffic and usage trends.

• You can control cookies through your browser settings. Disabling cookies may affect Site functionality (e.g., cart/checkout).
• We may use advertising partners to show you ads on other sites. These partners may use cookies/pixels to measure ad performance and relevance.

7) Data Retention

We retain personal information for as long as necessary to provide services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and our legal/operational needs.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Your Privacy Choices

• Email marketing: you can unsubscribe using the link in our emails.
• SMS marketing: reply STOP to unsubscribe (see Section 4C).
• Account info: you may update certain information in your account (if available) or by contacting us.
• Cookies: manage via browser settings.

10) State Privacy Rights (If Applicable)

Depending on where you live, you may have additional rights regarding your personal information (such as the right to access, correct, delete, or opt out of certain processing). If you wish to submit a request, please contact us using the details above and include the subject line Privacy Request.

Note: We may need to verify your identity before fulfilling certain requests, and some exceptions may apply under applicable law.

11) Children’s Privacy

Our Site is not intended for children under 13 (or under the age required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate steps.

12) External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date above. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

14) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Email: [privacy@kombustionpowered.com]
• Phone: [801-674-2451]
• Mail: [Company Name], [Street Address], [City, State ZIP]